CXI Branch Locations Status and Employee/Customer Protective Measures
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Contents
- CXI branch locations status and OnlineFX home delivery availability
- Enabling a safe environment to protect you and our employees
- Handling currency could be safer than your mobile phone
- Branches are purchasing all major and minor currencies
In March we announced a temporary closing of all of our company-owned retail branches due to coronavirus. We're working really hard on welcoming you back to our retail branches and look forward to seeing you again soon. As we reopen, you will notice we have made some safety precautions to help protect our employees and customers. Additionally, we are currently still selling all our normal currencies and purchasing all major currencies. We are limited in some minor currencies, so we advise contacting a branch prior to coming in to confirm we purchase any minor currency.
CXI branch locations status and OnlineFX home delivery availability
As the Centers for Disease Control (CDC) continues to issue new guidance on how to prevent the spread of coronavirus, we’ve carefully weighed the health and safety of our customers and employees with our desire to serve you in our branches.
Here's the current status of our branch hours for all of our company-owned retail locations. We will continue updating our branch locations status below as we get more information.
= Closed 
= Open 
= OnlineFX Home Delivery Available TBD = To be determined
Enabling a safe environment to protect you and our employees
As a multinational company, we have strong relationships in place with all of our vendors and service providers as well as insights from health experts including the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health authorities. We have confirmed our procedures meet or exceed their guidelines.
- Enhanced Cleaning: Both in branch and at our processing centers, we've initiated expanded cleaning and disinfecting. We've also ensured the buildings and shopping centers are providing their own enhanced cleaning procedures.
- Personal Protection: Hand sanitizer will be available for our employees and customers on demand. We are providing our employees with cloth masks and have increased the height of plexiglass at all retail locations that were not fully enclosed. We are adding floor markers to help remind everyone to keep a safe distance while you're waiting to exchange currency.
- Travel Restrictions: Both in branch and at our processing centers, we have implemented travel restrictions that limit any unnecessary travel and utilize video conferencing instead of group meetings. Upon return from certain regions, we are requiring our employees to self-quarantine prior to returning to work.
- We Ask You, Our Clients: If you are feeling ill, have tested positive for COVID-19, have been exposed to the virus, or have traveled internationally or to any CDC Advisory location, please wait two weeks of being symptom-free before coming to the branch. To enable quicker exchanges, we have our OnlineFX Reservation website available so you can order your currency ahead of time. When you do this, you can arrange a specific time to pick up your order. This tends to speed up our transactions.
We are also working with best practices and guidance from health leaders so we can provide you a necessary service in your travel journey.
Here are some signs you will see at our branch in support of our safety precautions:
Handling currency could be safer than your mobile phone
We understand there is a lot of misinformation being spread about cash handling. We want you to be confident in your handling of foreign cash. CXI has no restrictions on its currency purchases or sales related to the virus. There is no link to foreign cash being a carrier of the virus more than US cash and neither are likely vectors to spread the virus. The best practice for all cash handling is for an individual to wash or clean their hands afterward. Relevant sources below support the general consensus that the risk of handling soft surface materials like cash is low.
"Despite reports that the World Health Organization was pushing people to use contactless payments, a spokesperson for the WHO tells CNBC Make It it has not issued any warnings or statements about the use of cash. Instead, it reiterated that you should wash your hands, including after handling money, especially if you’re eating or touching food.” - CNBC
“Flu viruses, for example, can survive on hard surfaces for 24 hours, but they can only survive on surfaces like tissues for 15 minutes …It’s not people exchanging money that’s spreading coronavirus.” - Dr. Amesh A. Adlja, M.D., Senior Scholar at Johns Hopkins University Center for Health Security
"...the coronavirus would therefore also live longer on debit and credit cards, and mobile phones, which are being encouraged as payment option by many of the world’s central banks. “Cash is just one of a number of frequently touched surfaces we encounter. The same is true for any other payment device whether it’s a card, phone or watch,” says Reserve Bank of New Zealand assistant governor, Christian Hawkesby.
"The research appears to indicate banknotes will not transmit the virus any more than using a debit card or mobile phone. Due diligence in terms of personal hygiene therefore appears to be the key to preventing the spread of the virus when using any payment method." - Central Banking
Branches are purchasing all major and minor currencies
Our branches are currently able to purchase all major foreign currencies plus more than 55 minor currencies. We’ve made progress with our network of trading partners and logistics channels internationally to support more minor currencies. As a reminder, our branches are still able to sell our normal 90+ foreign currencies. These are the following updated list of all foreign currencies we can purchase:
- Argentine Peso - ARS
- Armenia Dram - AMD
- Aruba Florin - AWG
- Australia Dollar - AUD
- Bahamas Dollar - BSD
- Bahrain Dinar - BHD
- Bangladesh Taka - BDT
- Barbados Dollar - BBD
- Belize Dollar - BZD
- Bermuda Dollar - BMD
- Bolivia Boliviano - BOB
- Brazil Real - BRL
- Brunei Dollar - BND
- Bulgaria New Leva - BGN
- Cambodia Riel - KHR
- Canada Dollar - CAD
- Canada Dollar Coin - CADC
- Cayman Islands Dollar - KYD
- Central Africa CFA Franc - XAF
- Chile Peso CLP
- China Yuan - CNY
- Colombian Peso - COP
- Costa Rica Cólon - CRC
- Czech Republic Koruna - CZK
- Dominican Republic Peso - DOP - CZK
- Denmark Kroner - DKK
- Eastern Caribbean Dollar - XCD
- Egypt Pound - EGP
- European Central Bank Coin - EURC
- European Central Bank Euro - EUR
- Fiji Dollar - FJD
- Ghana Cedi - GHS
- Gibraltar Pound - GIP
- Guatemala Quetzal - GTQ
- Guernsey Pound - GGP
- Haiti Gourde - HTG
- Honduras Lempira - HNL
- Hong Kong Dollar - HKD
- Hungary Forint - HUF
- Iceland Krona - ISK
- Indian rupee - INR
- Indonesia Rupiah - IDR
- Iraq Dinar - IQD
- Isle of Man Pound - IMP
- Israel Shekel - ILS
- Jamaica Dollar - JMD
- Japan Yen - JPY
- Jersey Pound - JEP
- Jordan Dinar - JOD
- Kenya Shillings - KES
- Korea (South) Won - KRW
- Kuwait Dinar - KWD
- Lao Kip - LAK
- Lebanon Pound - LBP
- Malaysia Ringgit - MYR
- Mauritius Rupee - MUR
- Mexico Peso - MXN
- Mexico Peso Coin - MXNC
- Morocco Dirham - MAD
- Myanmar Kyat - MMK
- Nepal Rupees - NPR
- New Zealand Dollar - NZD
- Nicaragua Cordoba - NIO
- Northern Ireland Pound - NIP
- Norway Kroner - NOK
- Oman Rial - OMR
- Pakistan Rupee - PKR
- Papua New Guinea Kina - PGK
- Paraguay Guarani - PYG
- Peru New Sol - PEN
- Philippines Peso - PHP
- Poland Zloty - PLN
- Qatar Riyal - QAR
- Romania New Leu - RON
- Saudi Arabia Riyala - SAR
- Scotland Pound - SCP
- Serbia Dinar - RSD
- Seychelles Rupee - SCR
- Singapore Dollar - SGD
- South Africa Rand - ZAR
- Sri Lanka Rupee - LKR
- Sweden Kronor - SEK
- Switzerland Franc - CHF
- Tahiti Franc - XPF
- Taiwan Dollar - TWD
- Tanzania Shillings - TZS
- Thailand Baht - THB
- Trinidadian Follar - TTD
- Tunisia Dinar - TND
- Turkey Lira - TRY
- United Arab Emirates Dirham - AED
- United Kingdom Pound Coin - GBPC
- United Kingdom Pound Sterling - GBP
- Uruguay Peso - UYU
- Vietnam Dong - VND
- West Africa CFA Franc - XOF
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Currency Exchange International (CXI) is a leading provider of foreign currency exchange services in North America for financial institutions, corporations, and travelers. Products and services for international travelers include access to buy and sell more than 80 foreign currencies, gold bullion coins and bars. For financial institutions, our services include the exchange of foreign currencies, international wire transfers, purchase and sale of foreign bank drafts, international traveler’s cheques, and foreign cheque clearing through the use of CXI’s innovative CEIFX web-based FX software www.ceifx.com
